Return Policy

At IndoPython, every piece is crafted with care using genuine python leather. We want you to be happy with your purchase.

If your order arrives damaged, defective, or different from what you ordered, please contact us so we can help.

1. Eligibility for Returns

We accept return requests within 14 days of delivery for items that arrive damaged, defective, incorrect, or significantly different from their product description.

To be eligible for a return, the item should be unused, in its original condition, and returned with its original packaging where reasonably possible.

Please contact us as soon as you notice a problem. We may ask for your order number, a description of the issue, and clear photos of the item and packaging to help us assess your request.

Nothing in this policy limits any consumer rights that apply under Indonesian law or other applicable laws.

2. Natural Variations in Genuine Python Leather

Genuine python leather is a natural material, and every hide has its own distinctive character. Differences in scale patterns, markings, texture, and colour are part of what makes each piece unique.

Slight colour differences may also occur because of lighting conditions, photography, or screen settings.

These natural variations are not considered defects by themselves. However, if an item has damage, a material defect, or a significant difference from its product description, please contact us for assessment.

3. How to Request a Return

To request a return, please follow these steps:

1. Contact us within 14 days of delivery.

2. Include your order number and explain the reason for your request.

3. Attach clear photos if the item is damaged, defective, or incorrect.

4. Wait for our team to review your request and provide return instructions before sending anything back.

Please do not send an item to us before receiving return instructions, as this helps us process your request correctly.

Email: admin@indopython.store
WhatsApp: +62 823-4093-2739

4. Return Shipping Costs

If your item arrives damaged, defective, or incorrect, please contact us before arranging return shipping. We will review the issue and explain the appropriate return arrangements and any applicable shipping costs.

For other approved returns, return shipping costs may be the customer’s responsibility. We will confirm the applicable costs and arrangements before you send the item.

For international orders, return shipping, customs procedures, import duties, and taxes may vary depending on the destination. Please contact us before returning an international order.

5. Refunds

Once an approved return has been received and inspected, we will notify you of the outcome.

If a refund is approved, it will generally be issued to your original payment method. Our current processing target is within 5–10 business days after the returned item has been received and inspected.

The time it takes for the funds to appear in your account may depend on your payment provider.

If your item arrives damaged, defective, or incorrect, please contact us so we can determine the appropriate resolution.

6. Exchanges

We consider exchanges for items that arrive damaged, defective, or incorrect. Please contact us with your order number and details of the issue.

Exchange requests are subject to product availability. If a replacement is unavailable, we will discuss the available options with you.

7. Items Not Eligible for Standard Returns

The following items are generally not eligible for returns based solely on a change of mind:

• Products that have been used, damaged after delivery, or altered by the customer.

• Custom-made or personalised products, subject to applicable consumer rights.

• Items marked as final sale, where this restriction is lawful and was clearly disclosed before purchase.

• Items returned outside the stated return window, except where an applicable law or an agreed exception provides otherwise.

These restrictions do not remove any rights you may have if an item arrives defective, damaged, incorrect, or significantly different from its description.

Natural variations in genuine python leather, including differences in scale patterns, markings, and texture, are not defects by themselves.

8. Contact Us

If you have questions about a return, refund, or exchange, our team is happy to help.

Email: admin@indopython.store
WhatsApp: +62 823-4093-2739

Please include your order number so we can assist you more quickly.

Thank you for shopping with IndoPython.